Responsibilities : • Facilitate the implementation and support of SAP SD.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SD.
• Identify gaps, issues, and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues.
• Document functional designs, test cases and results.
• Identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.